1. Information We Collect

• Account details such as your name, email address, phone number, and login information.
• Verification records such as identity documents, proof of address, licence details, and vehicle documents.
• Listing and booking information including vehicle details, pricing, towns, photos, and request history.
• Technical and usage data such as browser type, IP address, device details, and site activity logs.

2. Why We Use Your Data

• To create accounts, manage roles, and detect the packages attached to your profile.
• To enable bookings, listing approvals, payments, renewals, and support handling.
• To verify identity, prevent fraud, and protect renters, hosts, and the platform.
• To improve product quality, troubleshoot errors, and communicate important service updates.

3. Legal Basis

We process personal information where it is necessary for contract performance, compliance, legitimate interests, fraud prevention, or where you have provided consent. Our South African operations are designed with POPIA obligations in mind.

4. Sharing Information

We may share data only where needed to operate the service responsibly, including with:

• Verification or identity service providers.
• Payment or billing partners for package and platform fees.
• Technical service providers that help us host, secure, and support the platform.
• Authorities or regulators where we are legally required to do so.

5. Data Security

We use access controls, HTTPS, authentication, and operational safeguards to reduce the risk of unauthorized access, loss, alteration, or misuse of data. No digital system is perfect, but we work to protect information appropriately.

6. Retention

We retain information for as long as needed to operate your account, comply with legal duties, resolve disputes, protect the platform, and maintain transactional records relevant to bookings, verifications, payments, and package history.

7. Your Rights

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Object to certain processing where the law gives you that right.
• Request deletion where retention is no longer necessary or legally required.

8. Related Policies

This policy should be read together with our Terms and Conditions, Cookie Policy, and Acceptable Use Policy.

9. Contact

For privacy questions or data requests, email support@lizbetcarrent.co.za or use our Contact page.